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Digital Watchdog support

Your cameras record to a Digital Watchdog server running DW Spectrum. You can watch live video and look back at recordings on your computer with the DW Spectrum client, or on your phone with the DW Spectrum Mobile app, by signing in with your DW Cloud account.

Apps & downloads

DW Spectrum MobileLive view and playback on your phone.
DW Spectrum client (Windows / Mac)Full desktop software for playback and exporting clips.

How to

Watch cameras on your phone
  1. Install DW Spectrum Mobile from the App Store or Google Play.
  2. Open the app and sign in with your DW Cloud email and password (ask us if you don't have one).
  3. Tap your system name, then tap a camera to view it full screen.
Official instructions →
Find footage by date and time (calendar)
  1. In the desktop client, open the camera and click the calendar icon next to the timeline.
  2. Pick the date, then the hour. The timeline jumps to that time.
  3. Ctrl-click to select more than one date or hour.
Official instructions →
Export a video clip
  1. Select the camera in the desktop client.
  2. On the timeline, highlight the part you need.
  3. Right-click the highlighted part and choose Export Video.
  4. Choose the file type and where to save it.
Official instructions →

Still stuck?

Contact Connect Direct support and we'll walk you through it.

support@connectdirectinc.com718-705-8228WhatsApp
Remote supportText 347-538-8306WhatsApp us